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  • CASTELLO DI UGENTO TERMS & CONDITIONS

    Welcome to the Terms & Conditions of Use for this web site (the “Site”). Your use of the Site is subject to these Terms & Conditions along with any specific terms and conditions set forth on the individual pages within this Site (collectively, the “Terms & Conditions”) and all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights. Your submission of information on this Site is subject to the Castello di Ugento Privacy Policy for Guests, which is hereby incorporated into these Terms & Conditions.
    The Site offers information on our property. As used throughout the Site, the terms “Castello di Ugento”, “the Company,” “our,” “we,” “us,” “our,” and other similar terms may refer to the Castello di Ugento and it’s owner, Salentodamore SCARL. All of these terms are used for convenience only and are not intended as a precise designation of any of particular entity.

    PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. We reserve the right to change, update, or correct any of the Terms & Conditions or any information contained in the Site at any time without notice by posting amended terms to the Site. Your continued use of the Site means that you accept and agree to the revised Terms & Conditions. If you do not accept these Terms & Conditions (as amended from time to time), please exit the Site immediately.

    CANCELLATION POLICY

    Cancellations for a guest room reservation must be received at least 7 days prior to 16:00 local time on the expected day of arrival. Policies may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, Castello di Ugento will charge for one night’s accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.

    CREDIT CARDS / DEBIT CARDS / BANCOMAT

    Castello di Ugento accepts the following forms of payment: American Express, Visa-Credit, Visa-Debit, MasterCard, Diners Club, Postomat (uswed as a credit card), Italian Bancomat.

    GUARANTEED RESERVATIONS AND DEPOSIT

    At Castello di Ugento, a guaranteed reservation assures you of a room even if you check-in late (after 20:00).
    All reservations must be guaranteed by a major credit card, or a deposit equal to one night’s room rate plus tax and service received by the Castello di Ugento within 14 days of booking but no later than 30 days prior to arrival. Any reservation made 30 days or fewer prior to guest’s expected arrival must be guaranteed by a valid credit card, or the reservation will automatically be released.

    Bank transfer deposit information:
    Institution name: Banca Popolare Pugliese, Filiale di Lecce
    Address: Via XXV Luglio, n. 31; I-73100 Lecce, Italy
    tel. +39 0832 247211
    IBAN n.: IT43Q0526216080CC0800211051
    BIC/SWIFT n.: BPPUIT33

    RESERVATIONS

    Castello di Ugento provides the Site solely to permit you to determine the availability of certain goods and services. You may only use the Site to make legitimate reservations or purchases for yourself and your invited guests or an individual for whom you are authorised in advance to act. Unless you have obtained prior written permission from us, you may not use the Site to make reservations or purchases for other purposes, including without limitation for purposes of reselling rooms or reservations, posting, marketing, advertising, or otherwise distributing rooms, reservations, or availability (including without limitation on third-party web sites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, or making reservations for commercial purposes (such as reselling rooms).

    Reservations made in violation of these Terms & Conditions may be cancelled without notice in Castello di Ugento’s sole discretion. Castello di Ugento further reserves the right to cancel reservations without notice that are transferred in violation of these Terms & Conditions.

    ACCESSIBILITY COMPLIANCE

    We strive to provide our products and services in a manner that is accessible to all of our customers, and respect the dignity and independence of people with different abilities.

    MISCOMMUNICATIONS / LOST TRANSACTIONS

    Castello di Ugento is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the Site. Moreover, Castello di Ugento is not responsible for any incorrect information associated with any transaction or transmission on or to the Site regardless of whether such incident is the result of user error, system error, or human error.