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  • Our Committment on Covid-19 and F.A.Q.

    Dear Castello di Ugento friends and guests,

    Lets start with some good news….

    As we enter the second year of the pandemic, incredible scientific progress has been made and although we are still sadly witnessing suffering on a large scale, we are also hopeful in the international Vaccine program which should help the world restore safety on a large scale within 2021.

    The hospitality industry is still paused, but as we closely monitor the World Health Organization’s guidelines as well as those of the Italian government on all precautionary measures, we are aiming to reopen in May 2021.
    *Please see the measures we are taking below to assure your safety and well-being.

    We feel committed and certain that when travel resumes we will continue to curate your memorable and personal journeys in our authentic region of Salento-Puglia, away from crowds, at both of our properties.

    Feel free to contact us for any enquiry, and to plan your next holiday in 2021 and beyond. We have wonderful Offers and Exclusive Private Rental opportunities as well as Gift Cards to purchase now and use later, with no expiration date. (See our Offers page).

    Please email us at [email protected] or call us on +39-333-914-2242 or +39-333-606-7774.

    Arrivederci and best wishes to stay well,

    Management & Hospitality
    Castello di Ugento & Masseria le Mandorle


    IMPORTANT QUESTIONS YOU ARE ASKING:

    Before the Covid-19 pandemic, we already prided ourselves in offering a personalised and caring service to our guests. This has not changed and our health and safety guidelines are being ever improved so as to control even better the environment we will welcome you in.

    HYGIENE AND SAFETY DURING THE COVID-19 PANDEMIC:
    – Twice-daily temperature measurement of all employees and suppliers
    – Masks and gloves for employees and guests, as well as numerous hand sanitizer dispensers
    – All employees wear uniforms made of material that can be sanitised
    – All rooms are cleaned and sanitised twice a day including moving all furniture and sanitising 100% of the surfaces. Special deep cleaning for the fitness room.
    – Room specific Air Conditioners will be ozone sanitised before every check in.
    – Separate entrance to the properties for staff and suppliers

    What is your Cancellation policy during the Covid-19 crisis?
    We offer fully flexible rates and wish to give you maximum peace of mind in planning your trip. Should you need to cancel or amend your dates due to travel restrictions between our countries within the last 30 days of arrival, (60 days for exclusive rentals), full payment will be transformed into a Voucher with no expiration date.

    To complete a reservation, a deposit of 40% is required at time of booking, which is fully refundable up to 30 days prior to arrival (60 days for exclusive use). The remaining balance is due 20 days prior to arrival (30 days for exclusive use).

    How do I travel from airports, both commercial and private?
    We can organize private airport transfers to and from the Bari and Brindisi airports and other private airports in our region.

    Can I rent cars in Ugento?
    Absolutely, we organize rentals before your arrival and your car will be delivered to Castello or Masseria. You may then leave it with us or drive it to your next stop and leave it at the airport of your choice.

    Do you offer private outdoor dining spaces so as to respect social distancing?
    Yes we have many vast areas so as to accommodate guests nicely distanced. We also offer room service should you request it. Il Tempo Nuovo restaurant at Castello and Le Mandorle in Masseria, will continue to offer the fine Pugliese cuisine our guests delight in.

    Will the Puglia Culinary Centre cooking school be offering classes?
    Of course, as soon as we open our doors we will be delighted to program your classes in our fine cooking school where you will also enjoy the 100 herb kitchen garden at Castello and market visits in total safety. We offer private classes as well.


    Do you have WI-FI?
    We have complimentary fiber optic high speeed wi-fi on both properties and can help you setup a private working area in one of our salons.

    Do you have bicycles for guests?
    We offer complimentary bicycles to all our guests and can also offer for rental our family Vespas.

    Are you family-friendly?
    We welcome children at both Castello and Masseria le Mandorle, however we ask for small children to remain in sight and in the care of their parents at all times. Upon request we may arrange babysitting at both properties. We do believe Masseria le Mandorle is more fit for younger children with its pool and other sports facilities which are available also to guests of Castello.

    Will the beaches be open this summer and provide social distancing due to Covid-19 ?
    Yes, The Ionian beaches, only 10 minutes from our properties, are planning to open in spring. Please write us for more details as we will have updates as to how they will be organising the lounge and restaurant areas.

    We offer complimentary shuttle service to the nearest beaches as well as between Castello and Masseria, where we have a pool and the traditional restaurant Le Mandorle. Il Tempo Nuovo restaurant at Castello will be working as soon as we open.

    What does an Exclusive Buyout include?
    You and your loved ones will have exclusive use of Castello. We require a minimum of 3 nights but stay as long as you wish. The exclusivity includes all 8 bedrooms, for up to 19 guests.
    Daily breakfast, lunch & dinner, (excluding beverages) and complimentary shuttle to nearby beaches & towns are all included.
    Complimentary use of bicycles and Masseria le Mandorle facilities, including fitness room, pool, tennis court as well as dining.

    Please write us for more details, we will be delighted to start creating a dream holiday with you [email protected]

    Castello has been standing strong for 900 years…and we plan to continue for at least as long. Join us.